Review Queues

Review Queues organize content reviews into customizable categories that can be assigned to specific moderators or teams.

Review Queues provide a powerful way to organize and streamline the content moderation process by categorizing reviews into specific queues based on their attributes. This feature allows administrators to create multiple queues, each tailored to specific needs, and assign them to moderators with the right expertise.

For instance:

• A "Spanish Queue" can be created for content requiring Spanish-speaking moderators.

• A "High Priority Queue" can ensure urgent or high-priority reviews are processed promptly.

Administrators can configure each queue with a custom name and either assign all moderators or specify particular ones. The routing of reviews into these queues is controlled by Routing Rules.

Review Queue Overview

Create and Configure Review Queues

1. Navigate to the Queues Section:

   • In the moderation platform dashboard, click on the Review section.

2. Create a New Queue:

   • Click the + button to create a new queue.

   • Provide a descriptive name for the queue (e.g., "Spanish Queue", "High Priority Queue").

3. Assign Moderators:

   • Choose whether All Moderators can access this queue or select specific moderators.

4. Save the Queue:

   • Once configured, click Save to add the queue to your list.

Example Video

Example of how to set up a review queue with rules