Routing Rules

Routing Rules automate review assignments to queues based on various conditions

Routing Rules determine how reviews are automatically directed to the appropriate queue. These rules use conditions based on the review, user, or content attributes. If no conditions match, reviews are sent to the Default Queue.

Examples:

• Language Rule: If the language of the content is "Spanish", direct the review to the Spanish Queue.

• Priority Rule: If the priority is "Urgent" or "High", send the review to the High Priority Queue.

Routing rules provide flexibility, allowing administrators to define logic that aligns with their moderation workflow.

Queue routing rules

Create and configure routing rules

1. Access Routing Rules:

   • Click on the Routing Rules button in the Review Queues section.

2. Add a New Rule:

   • Click Add Rule and define a condition. For example:

     • Condition: Priority = Urgent or High

     • Queue: High Priority Queue

3. Edit Existing Rules:

   • Click on a rule to modify its conditions or assigned queue.

4. Test and Save Rules:

   • Ensure rules cover all necessary scenarios.

   • Click Save to apply the changes.

Set up a routing rule